Frequently Asked Questions (FAQs)
Welcome to the FAQ section of M AND S.
Here we’ve answered the most common questions related to orders, shipping, returns, digital products, drop shipping items, and wholesale inquiries.
If you still need help, feel free to contact us at:
📧 help@mandsstore.com
📧 info@mandsstore.com
📞 +91-9897376933
🛍️ General Questions
What is M AND S?
M AND S (Muzaffar and Sabir) is a multi-category online marketplace where customers can shop home decor, jewellery, digital products, recommended items, and selected drop shipping products — all in one trusted platform.
Do you sell your own products or third-party products too?
Yes, we sell:
- Our own manufactured / curated products
- Selected drop shipping products
- Digital products (eBooks, planners, downloads)
- Recommended affiliate products
All products listed on our website go through a quality and trust selection process.
📦 Orders & Shipping
How long does order processing take?
Orders are usually processed within 1–3 business days. Customized or handmade items may take slightly longer.
What is the delivery time?
- India: 3–7 business days
- Remote areas: 5–10 business days
- International: 7–15 business days
How can I track my order?
Once your order is shipped, you will receive a tracking ID via email or WhatsApp. You can also track from your account dashboard.
Do you ship all over India?
Yes, we ship across India. Some remote locations may take extra delivery time.
🔁 Returns, Refunds & Exchanges
What is your return policy?
We offer a 30-day return policy for eligible products. Items must be unused, in original packaging, and with proof of purchase.
How do I request a return?
You can email us at help@mandsstore.com with:
- Order ID
- Product images (if damaged/defective)
- Reason for return
When will I receive my refund?
Approved refunds are processed within 7–10 business days to the original payment method.
Are all products returnable?
No. The following items are non-returnable:
- Customized / personalized items
- Digital products (eBooks, downloads)
- Clearance / sale items
- Personal care items (if opened)
💻 Digital Products FAQs
Are digital products refundable?
Due to the nature of downloadable items, digital products are non-refundable once delivered.
How will I receive my digital product?
After successful payment, you will receive a download link via email or inside your account dashboard.
🚚 Drop shipping & Recommended Products
Are drop shipping products shipped by M AND S?
Some products may be shipped directly by verified partner suppliers. However, we monitor quality, delivery, and customer experience to ensure satisfaction.
Why do some products have longer delivery times?
Drop shipping or international supplier products may take slightly longer due to logistics and customs processing.
💎 Product Quality & Authenticity
Are your jewellery and home decor products original?
Yes, our products are either in-house curated, handcrafted, or sourced from trusted vendors. We focus on quality, durability, and aesthetic design.
Will the product look exactly like the images?
We try to display products as accurately as possible. Slight color or finish variations may occur due to screen settings or handmade processes.
🧾 Payments & Security
What payment methods do you accept?
We accept:
- UPI
- Debit / Credit Cards
- Net Banking
- Wallet payments
All payments are processed through secure payment gateways.
Is it safe to shop on your website?
Yes. Our website uses secure encryption and trusted payment gateways to protect your personal and financial data.
🤝 Wholesale & Bulk Orders
Do you accept bulk or wholesale orders?
Yes, we welcome bulk and wholesale inquiries for home decor, jewellery, and selected product categories.
How can I place a bulk order?
Please contact us directly with your requirements:
📧 info@mandsstore.com
📞 +91-9897376933
Our team will provide catalogue details, pricing, and customization options if available.
📢 Account & Support
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and manage returns easily.
How can I contact customer support?
You can reach us via:
- Email: help@mandsstore.com
- Phone / WhatsApp: +91-9897376933
We aim to respond within 24–48 working hours.
❓ Still Have Questions?
If your question is not listed here, please feel free to contact our support team.
We are always happy to assist you and ensure a smooth shopping experience.