Last Updated: [January 2026]
Welcome to M AND S (Muzaffar and Sabir).
We aim to provide high-quality physical, digital, and recommended products with complete customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
1. General Return Policy
We accept returns for eligible physical products within 7 days of delivery, subject to the following conditions:
- Product must be unused, unwashed, and in original condition
- Original packaging, tags, and accessories must be intact
- Proof of purchase (order ID or invoice) is required
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products (eBooks, planners, downloadable files)
- Customized or made-to-order products
- Used, damaged, or altered items after delivery
- Clearance or sale items (unless damaged/defective)
Digital products once delivered via download/email are considered final and non-refundable due to the nature of digital content.
3. Damaged or Wrong Product
If you receive:
- A damaged product
- A defective item
- A wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Product photos & unboxing video (mandatory for verification)
Email: help@mandsstore.com
WhatsApp/Call: +91-9897376933
After verification, we will arrange:
✔ Replacement OR
✔ Full refund (as per case)
4. Refund Process
Once your return request is approved and the product is received & inspected:
- Refund will be processed within 5–7 business days
- Amount will be credited to the original payment method
- For Cash on Delivery orders, refund will be issued via bank transfer/UPI
5. Return Shipping
- If return is due to our error (damaged/wrong item) → We bear shipping cost
- If return is due to customer preference (change of mind, wrong selection) → Customer pays return shipping
We recommend using a trackable courier service for safe returns.
6. Order Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
Once shipped, cancellation is not possible and standard return rules will apply.
To cancel an order, contact: info@mandsstore.com
7. Recommended / Affiliate Products
Some products listed on our website may be recommended or affiliate items fulfilled by third-party sellers.
For such products:
- Return & refund policy may vary based on supplier terms
- We assist customers in coordination but final approval depends on the supplier
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then email us at help@mandsstore.com
We will immediately assist you.
9. Contact Us
For any return or refund-related query, reach us at:
📧 info@mandsstore.com
📧 help@mandsstore.com
📞 +91-9897376933
10. Policy Updates
M AND S reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review this page periodically.
Customer Satisfaction is Our Priority 🤝
We are committed to building long-term trust by ensuring transparent, fair, and reliable return & refund processes.