At M AND S Store, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping procedures, timelines, and other important details.
Order Processing & Shipping Time
- Orders are shipped directly from our warehouses, and we strive to dispatch them as quickly as possible.
- Please allow an estimated 4–6 working days for your order to arrive, depending on your location and courier service efficiency.
- You will receive an AWB tracking number within 1–2 business days after placing your order.
- You can track your order using the provided AWB number on our Tracking Page.
If you experience any difficulties tracking your order, feel free to contact us via:
- Email: info@muzaffarandsabir.com
- Call/WhatsApp: +91-9897376933
Shipping Charges
- We offer standard and express shipping options at checkout.
- Shipping costs are calculated based on your location and the weight of your order.
- Occasionally, we offer free shipping promotions—keep an eye on our website for updates.
Order Tracking
Once your order is shipped, you will receive an email confirmation containing your tracking number and a link to track your package in real time.
- Please allow up to 24 hours for tracking updates to reflect in the system.
- If tracking details are not updated within the expected time frame, please reach out to us.
Delays & Lost Packages
While we strive for prompt deliveries, delays may occasionally occur due to factors beyond our control such as:
- High order volumes during sales or festive seasons.
- Customs clearance delays (for international orders, if applicable).
- Unforeseen weather conditions or logistical challenges.
In the event of a delayed or lost shipment, rest assured that:
- All orders are shipped with insured handling and tracking.
- If your package is delayed, stuck, or lost in transit, we will work with the courier service to resolve the issue as quickly as possible.
- In cases where the package cannot be recovered, we will issue a replacement with expedited shipping whenever possible.
Please refer to our Return & Refund Policy for more details regarding compensation in shipping-related issues.
Incorrect Address Policy
Please ensure that your shipping address is entered correctly at checkout.
- If an incorrect or incomplete address is provided, it may result in delays or order cancellations.
- We are not responsible for orders lost due to incorrect shipping information provided by the customer.
- If you realize an error in your shipping details, please contact us within 24 hours of placing your order.
International Shipping
We currently offer international shipping to select countries. International orders may be subject to:
- Longer delivery times based on the destination country.
- Customs duties and taxes imposed by your country, which are the customer’s responsibility.
For more details on international shipping availability, please contact our support team.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:
- Email: info@muzaffarandsabir.com
- Call/WhatsApp: +91-9897376933