Last Updated: [January 2026]
Welcome to M AND S (Muzaffar and Sabir).
This Shipping Policy outlines how we process, ship, and deliver orders placed on our website for physical, digital, and recommended products.
1. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Bulk or customized orders may require additional processing time, which will be communicated in advance.
2. Shipping Coverage
We currently ship:
- Across India for all physical products
- International shipping may be available for selected items or bulk orders (on request)
For international or bulk inquiries, please contact:
📧 info@mandsstore.com | 📞 +91-9897376933
3. Estimated Delivery Time
Delivery timelines depend on product type and location:
- Metro Cities: 3–6 business days
- Non-Metro / Remote Areas: 5–10 business days
- Bulk Orders / Custom Products: As per mutual agreement
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Standard shipping charges are calculated at checkout based on product weight, size, and delivery location.
- We may offer free shipping on selected products, promotions, or order value thresholds.
Exact shipping cost will be visible before final payment.
5. Order Tracking
Once your order is shipped:
- A tracking ID/link will be shared via Email / WhatsApp
- Customers can track shipment status through the courier tracking link
For any tracking issues, contact: help@mandsstore.com
6. Delivery Address & Contact Details
Customers are responsible for providing:
- Correct shipping address
- Valid contact number
We are not responsible for delivery failures or delays due to incorrect or incomplete address details provided by the customer.
7. Delayed or Failed Delivery
Delivery may be delayed due to:
- Courier partner issues
- Natural calamities or weather disruptions
- Government restrictions or lockdowns
- Incorrect address or unreachable phone number
In such cases, we will coordinate with the courier partner to resolve the issue as quickly as possible.
8. Digital Product Delivery
For digital products (eBooks, guides, planners, etc.):
- Delivery is done via instant download link or email
- No physical shipping is involved
- Customers must ensure correct email ID is entered during checkout
If you do not receive your digital product, contact us within 24 hours.
9. Drop shipping / Recommended Products Shipping
Some products on our website may be fulfilled directly by third-party suppliers (drop shipping or recommended products).
In such cases:
- Shipping timelines may vary based on supplier location
- Customers will be informed if longer delivery time applies
- Tracking details will still be provided once dispatched
We ensure coordination but final dispatch is handled by the respective supplier.
10. Bulk & Wholesale Orders
For bulk or wholesale buyers:
- Customized packaging and shipping arrangements can be made
- Delivery timelines and freight charges will be shared based on quantity and destination
- Dedicated support will be provided for order coordination
Contact us directly for bulk inquiries:
📧 info@mandsstore.com | 📞 +91-9897376933
11. Shipping Restrictions
We reserve the right to:
- Cancel orders if shipping service is unavailable in certain remote areas
- Hold shipment for verification in case of suspicious transactions
- Modify shipping partners based on operational requirements
If any order cannot be shipped, customers will be notified and a full refund will be processed.
12. Damaged Package in Transit
If the package appears damaged at the time of delivery:
- Do not accept the parcel OR
- Record an unboxing video and contact us immediately within 48 hours
This helps us process replacements or claims quickly.
13. Contact Information
For any shipping-related queries, reach out to us:
📧 info@mandsstore.com
📧 help@mandsstore.com
📞 +91-9897376933
M AND S (Muzaffar and Sabir)
Moradabad, Uttar Pradesh – India
We are committed to ensuring safe, timely, and reliable delivery so that every customer enjoys a smooth and trustworthy shopping experience.